Privacy Policy
Your privacy is important to us. This policy explains how Zel Alliance collects, uses, and protects your information.
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Table of Contents
1. Introduction
Zel Alliance Pte Ltd ("Zel Alliance," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in connection with our maritime fuel supply, vessel chartering, and related services.
We operate in compliance with the Singapore Personal Data Protection Act (PDPA), the European Union General Data Protection Regulation (GDPR) for our EU clients, and other applicable data protection laws in the jurisdictions where we operate.
By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, job title, and business address
- Business Information: Vessel details, fuel requirements, charter specifications, port locations, and delivery schedules
- Financial Information: Banking details, credit information, and payment records (processed securely through our payment partners)
- Communication Data: Inquiries, feedback, and correspondence through our contact forms, email, or phone
- Account Information: Username, password, and preferences for our client portal
- Documentation: KYC (Know Your Customer) documents, vessel certificates, and compliance documentation
2.2 Information Collected Automatically
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
- Device Information: IP address, browser type, operating system, and device identifiers
- Location Data: Approximate geographic location based on IP address
- Cookies and Tracking: Information collected through cookies and similar technologies (see Section 8)
2.3 Information from Third Parties
- Business Partners: Information from suppliers, vessel owners, and industry partners
- Credit Agencies: Credit reports and financial standing information
- Compliance Services: Sanctions screening and regulatory compliance data
- Public Sources: Vessel registries, port authorities, and maritime databases
3. How We Use Your Information
3.1 Service Delivery
- Processing fuel supply orders and coordinating deliveries
- Facilitating vessel chartering arrangements
- Managing CIF deals and middleman services
- Coordinating with suppliers, vessel owners, and logistics partners
- Providing customer support and account management
3.2 Business Operations
- Conducting due diligence and KYC procedures
- Credit assessment and risk management
- Billing, invoicing, and payment processing
- Maintaining business records and audit trails
- Quality assurance and service improvement
3.3 Legal and Compliance
- Complying with maritime regulations (IMO, MARPOL)
- Sanctions screening and export control compliance
- Anti-money laundering (AML) and counter-terrorism financing (CTF) checks
- Responding to legal requests and court orders
- Protecting our legal rights and preventing fraud
3.4 Marketing and Communication
- Sending service updates and important notices
- Market analysis and business intelligence (with your consent)
- Promotional communications about our services (with your consent)
- Conducting surveys and gathering feedback
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
4.1 Service Partners
- Suppliers and Vessel Owners: To fulfill your fuel and chartering requirements
- Logistics Partners: For delivery coordination and port services
- Insurance Providers: For coverage of CIF deals and cargo protection
- Financial Institutions: For payment processing and trade finance
4.2 Professional Services
- Legal advisors and consultants
- Auditors and accounting firms
- IT service providers and cloud storage services
- Compliance and regulatory service providers
4.3 Legal Requirements
- To comply with laws, regulations, or legal processes
- To respond to government or regulatory requests
- To protect our rights, property, or safety
- In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit and at rest
- Secure servers and firewalls
- Regular security audits and vulnerability assessments
- Access controls and authentication procedures
- Employee training on data protection and confidentiality
- Incident response and data breach procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any breaches as required by applicable law.
6. International Data Transfers
As a Singapore-based company operating globally, we may transfer your personal information to countries outside your jurisdiction, including:
- Countries where we have offices or service partners
- Ports and locations where fuel delivery or vessel services are provided
- Jurisdictions where our cloud services and data centers are located
For transfers from the European Economic Area (EEA), we ensure appropriate safeguards through:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions where applicable
- Your explicit consent for specific transfers
- Other lawful bases under GDPR Article 49
7. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
7.1 General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request restriction of processing in certain circumstances
- Withdrawal: Withdraw consent where processing is based on consent
7.2 GDPR Rights (EU Residents)
If you are in the European Union, you have additional rights under GDPR, including the right to lodge a complaint with your local supervisory authority.
7.3 Exercising Your Rights
To exercise any of these rights, please contact us using the information in Section 12. We may request verification of your identity before processing your request.
9. Third-Party Services and Links
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
We may use third-party service providers for analytics, payment processing, and other business functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a notice on our website homepage
Your continued use of our services after any changes indicates your acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Zel Alliance Pte Ltd
Singapore
Email: privacy@zelalliance.com
Phone: +65 9271 1035
General Inquiries: info@zelalliance.com
For GDPR-related inquiries from EU residents, you may also contact your local data protection authority.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.